[{"data":1,"prerenderedAt":269},["ShallowReactive",2],{"faq":3},{"id":4,"title":5,"body":6,"description":260,"extension":261,"meta":262,"navigation":264,"path":265,"seo":266,"stem":267,"__hash__":268},"pages\u002Ffaq.md","Keep Teams & Slack green: FAQ",{"type":7,"value":8,"toc":229},"minimark",[9,14,26,31,36,44,48,55,59,63,70,74,81,85,89,96,100,111,115,130,134,138,152,161,168,172,176,191,195,203,207,213,217,221],[10,11,13],"h1",{"id":12},"frequently-asked-questions","Frequently asked questions",[15,16,17,18,25],"p",{},"Short, friendly answers to the things people ask most. Still stuck? Reach out via\n",[19,20,24],"a",{"href":21,"rel":22},"https:\u002F\u002Fgithub.com\u002FGetStayGreen",[23],"nofollow","GitHub"," and we'll help.",[27,28,30],"h2",{"id":29},"keeping-teams-slack-green","Keeping Teams & Slack green",[32,33,35],"h3",{"id":34},"how-do-i-keep-my-microsoft-teams-status-green","How do I keep my Microsoft Teams status green?",[15,37,38,39,43],{},"Install Stay Green for macOS and turn it on. It quietly resets the system idle timer,\nso Microsoft Teams keeps showing you as green and ",[40,41,42],"strong",{},"Available"," while you step away,\nonly when you're actually idle. Because it works at the system level, the same nudge\nkeeps Slack, Zoom, Discord and other chat apps green at the same time.",[32,45,47],{"id":46},"is-stay-green-a-mouse-jiggler","Is Stay Green a mouse jiggler?",[15,49,50,51,54],{},"It's a smarter, invisible alternative. Instead of physically moving your cursor around\nthe screen, Stay Green synthesizes ",[40,52,53],{},"one harmless keypress"," (F15, which does nothing\nvisible) and a zero-distance mouse move to reset the idle timer. Nothing jumps around\non screen, there's no USB dongle, and it auto-pauses outside your hours.",[27,56,58],{"id":57},"the-free-trial","The free trial",[32,60,62],{"id":61},"is-there-a-free-trial-and-how-long-is-it","Is there a free trial, and how long is it?",[15,64,65,66,69],{},"Yes. Every download comes with a ",[40,67,68],{},"7-day free trial",", with no card and no account\nneeded. Just open the app and the trial starts automatically.",[32,71,73],{"id":72},"what-happens-when-the-trial-ends","What happens when the trial ends?",[15,75,76,77,80],{},"The keep-active features pause: Stay Green stops nudging the idle timer, so you'll\ndrift to \"Away\" like normal. The app stays open in your menu bar with a ",[40,78,79],{},"Subscribe","\nbutton, and software updates keep working. Subscribe (or enter a license key) and\neverything switches back on instantly. Nothing is deleted, and your settings stay put.",[27,82,84],{"id":83},"license-keys","License keys",[32,86,88],{"id":87},"how-do-i-enter-my-license-key","How do I enter my license key?",[15,90,91,92,95],{},"Open the Stay Green menu from your menu bar, choose ",[40,93,94],{},"Enter license key",", and paste\nthe key from your purchase email. The app activates this Mac and you're set.",[32,97,99],{"id":98},"it-says-my-license-hit-its-device-limit-what-do-i-do","It says my license hit its device limit. What do I do?",[15,101,102,103,106,107,110],{},"Licenses are ",[40,104,105],{},"single-device"," - one Mac per key. If you've moved to a new Mac, or are\nsetting one up alongside an old one, free the seat first: on the Mac you're leaving,\nopen Stay Green and choose ",[40,108,109],{},"Deactivate this Mac",". That releases the key so it can\nactivate on the new Mac. No longer have the old Mac handy? Get in touch and we'll\nreset it for you.",[32,112,114],{"id":113},"how-do-i-move-stay-green-to-a-new-mac","How do I move Stay Green to a new Mac?",[15,116,117,118,121,122,125,126,129],{},"It's self-service. On your ",[40,119,120],{},"old Mac",", open Stay Green and choose ",[40,123,124],{},"Deactivate this\nMac"," (this frees the single seat). Then on your ",[40,127,128],{},"new Mac",", download Stay Green and\nenter the same license key to activate. The same key follows you - no need to buy\nagain.",[27,131,133],{"id":132},"is-it-safe-and-allowed","Is it safe and allowed?",[32,135,137],{"id":136},"is-this-against-my-companys-rules-is-it-safe","Is this against my company's rules? Is it safe?",[15,139,140,141,143,144,147,148,151],{},"Stay Green is intentionally minimal. It synthesizes ",[40,142,53],{}," (the\nF15 key, which does nothing visible) plus a zero-distance mouse-move - the same kind of\ninput macOS sees when you move the mouse - to reset the system idle timer. It ",[40,145,146],{},"reads\nnothing",", ",[40,149,150],{},"logs no keystrokes",", and never looks at your screen. That said, whether\nto run it is your call: check your own workplace policy if you're unsure.",[32,153,155,156,160],{"id":154},"does-it-work-with-teams-and-slack-zoom-discord","Does it work with Teams ",[157,158,159],"em",{},"and"," Slack, Zoom, Discord?",[15,162,163,164,167],{},"Yes. Stay Green doesn't talk to any specific app - it resets the system idle timer, so\n",[40,165,166],{},"one nudge keeps every presence-aware app active"," at once: Teams, Slack, Zoom,\nDiscord and others all stay green together.",[27,169,171],{"id":170},"billing-refunds-cancellation","Billing, refunds & cancellation",[32,173,175],{"id":174},"can-i-get-a-refund","Can I get a refund?",[15,177,178,179,181,182,185,186,190],{},"Because every download comes with a ",[40,180,68],{}," that unlocks every feature,\npurchases are ",[40,183,184],{},"non-refundable"," once you subscribe: you can try Stay Green\ncompletely, at no cost and no risk, before you pay a cent. We'll still make things\nright for genuine issues like a duplicate charge, a payment you didn't authorize, or\na defect we can't fix. The full details are in our ",[19,187,189],{"href":188},"\u002Frefunds","Refund Policy",".",[32,192,194],{"id":193},"how-do-i-cancel","How do I cancel?",[15,196,197,198,202],{},"Anytime, and you don't need your purchase email. Go to\n",[19,199,201],{"href":200},"\u002Fmanage","Manage subscription",", enter the email you bought with, and you'll get a\nsecure link to manage or cancel (it also shows your license key). Cancelling stops\nfuture charges, and your access stays on until the end of the period you've already\npaid for. There's no partial refund for the remainder of a period, so you keep what\nyou've paid for until it runs out.",[32,204,206],{"id":205},"im-in-the-eu-what-about-the-14-day-right-to-cancel","I'm in the EU. What about the 14-day right to cancel?",[15,208,209,210,212],{},"Stay Green is digital content that starts working the moment you activate it. By\nbuying, you ask for that immediate access and agree that you give up the usual\n14-day withdrawal right once it starts. That's exactly why we offer the free trial:\nso you can decide before you pay. See the ",[19,211,189],{"href":188}," for the details.",[27,214,216],{"id":215},"your-data","Your data",[32,218,220],{"id":219},"wheres-my-data","Where's my data?",[15,222,223,224,228],{},"On your Mac. Nothing leaves it except a software update check and licensing requests.\nLicensing sends a one-way salted device hash (which can't be reversed to identify your\nMac), your license key, your Mac's hostname, and the app version - nothing about what\nyou do. See the ",[19,225,227],{"href":226},"\u002Fprivacy","Privacy Policy"," for the full breakdown.",{"title":230,"searchDepth":231,"depth":231,"links":232},"",2,[233,238,242,247,252,257],{"id":29,"depth":231,"text":30,"children":234},[235,237],{"id":34,"depth":236,"text":35},3,{"id":46,"depth":236,"text":47},{"id":57,"depth":231,"text":58,"children":239},[240,241],{"id":61,"depth":236,"text":62},{"id":72,"depth":236,"text":73},{"id":83,"depth":231,"text":84,"children":243},[244,245,246],{"id":87,"depth":236,"text":88},{"id":98,"depth":236,"text":99},{"id":113,"depth":236,"text":114},{"id":132,"depth":231,"text":133,"children":248},[249,250],{"id":136,"depth":236,"text":137},{"id":154,"depth":236,"text":251},"Does it work with Teams and Slack, Zoom, Discord?",{"id":170,"depth":231,"text":171,"children":253},[254,255,256],{"id":174,"depth":236,"text":175},{"id":193,"depth":236,"text":194},{"id":205,"depth":236,"text":206},{"id":215,"depth":231,"text":216,"children":258},[259],{"id":219,"depth":236,"text":220},"How to keep Microsoft Teams, Slack and other chat apps showing green and Available with Stay Green, plus questions about the free trial, license keys, and what the app does and doesn't do.","md",{"updated":263},"2026-06-23",true,"\u002Ffaq",{"title":5,"description":260},"faq","N4PJshMM7q6ycF8PlnqEd6ly3i-tUHgNQixvSmn5-8U",1782859941760]