[{"data":1,"prerenderedAt":200},["ShallowReactive",2],{"refunds":3},{"id":4,"title":5,"body":6,"description":191,"extension":192,"meta":193,"navigation":195,"path":196,"seo":197,"stem":198,"__hash__":199},"pages\u002Frefunds.md","Refund Policy",{"type":7,"value":8,"toc":174},"minimark",[9,13,20,33,38,45,49,56,60,63,67,74,78,85,89,92,96,99,115,119,122,126,129,133,136,140,143,147,153,157],[10,11,5],"h1",{"id":12},"refund-policy",[14,15,16],"p",{},[17,18,19],"em",{},"Last updated: 23 June 2026",[14,21,22,23,28,29],{},"This Refund Policy forms part of our ",[24,25,27],"a",{"href":26},"\u002Fterms","Terms of Service"," and explains when\nStay Green purchases can and cannot be refunded, and how to cancel. Please read it\nbefore you buy. Except where this policy says otherwise, or where a mandatory law\nthat applies to you requires otherwise, ",[30,31,32],"strong",{},"all payments are final and\nnon-refundable.",[34,35,37],"h2",{"id":36},"try-before-you-buy","Try before you buy",[14,39,40,41,44],{},"Stay Green comes with a ",[30,42,43],{},"7-day free trial",": full features, no card and no account\nrequired. The trial is the intended way to evaluate the app at no cost and no risk\nbefore you pay. By choosing to subscribe after the trial, you are paying for a\nservice you have already been able to try in full.",[34,46,48],{"id":47},"all-sales-are-final","All sales are final",[14,50,51,52,55],{},"Because of the free trial, purchases are ",[30,53,54],{},"non-refundable"," once you subscribe,\nexcept for the specific cases listed under \"When we will refund you\" below, or where\na mandatory consumer law that applies to you requires a refund.",[34,57,59],{"id":58},"immediate-access-and-your-consent","Immediate access and your consent",[14,61,62],{},"Stay Green is digital content delivered immediately. By purchasing, you expressly\nrequest and consent to immediate provision of the software and your license, and you\nacknowledge that performance of the contract begins at the time of purchase and\nactivation.",[34,64,66],{"id":65},"withdrawal-right-eu-eea-and-uk-consumers","Withdrawal right (EU, EEA, and UK consumers)",[14,68,69,70,73],{},"Consumers in these regions normally have a 14-day right to withdraw from a distance\npurchase. Because Stay Green is digital content and a digital service that we begin\nsupplying immediately with your prior express consent, ",[30,71,72],{},"and because you acknowledge\nthat you thereby lose your 14-day right of withdrawal once supply begins",", that\nwithdrawal right does not apply once your purchase has been activated. This is the\ntrade-off for immediate access, and it is why we provide a free trial so you can\nevaluate the app first.",[34,75,77],{"id":76},"cancelling-a-subscription","Cancelling a subscription",[14,79,80,81,84],{},"You can cancel at any time using the ",[30,82,83],{},"Creem"," link in your purchase or renewal\nemail (or the customer portal it links to). Cancelling stops future charges, and\nyour access continues until the end of the period you have already paid for.\nCancelling does not, by itself, refund the current period: we do not provide partial\nor pro-rated refunds for the unused part of a billing period you have already paid\nfor.",[34,86,88],{"id":87},"renewals","Renewals",[14,90,91],{},"Subscriptions renew automatically until cancelled. A renewal charge is\nnon-refundable once it has been taken, so it is your responsibility to cancel before\nyour renewal date if you do not want to be charged for the next period. Creem sends\nbilling emails and shows your renewal date to help you keep track.",[34,93,95],{"id":94},"when-we-will-refund-you","When we will refund you",[14,97,98],{},"We are not trying to keep money for something that went wrong. We will issue a refund\nwhere:",[100,101,102,106,109,112],"ul",{},[103,104,105],"li",{},"you were charged more than once for the same purchase, or charged in obvious\nerror;",[103,107,108],{},"a charge was not authorized by you, or resulted from fraud;",[103,110,111],{},"the app is materially defective or cannot be delivered to you and we are unable to\nfix it within a reasonable time; or",[103,113,114],{},"a mandatory law that applies to you requires a refund.",[34,116,118],{"id":117},"your-statutory-rights","Your statutory rights",[14,120,121],{},"Nothing in this policy removes or limits rights you have as a consumer that cannot be\nwaived under the law that applies to you, including remedies for digital content or\nservices that are faulty, not as described, or not fit for purpose. Where such law\ngives you a stronger right than this policy, that law applies.",[34,123,125],{"id":124},"goodwill","Goodwill",[14,127,128],{},"We may, entirely at our discretion and without setting any precedent or obligation,\nchoose to grant a refund or account credit in an individual case. Doing so once does\nnot change this policy or entitle anyone else to the same outcome.",[34,130,132],{"id":131},"talk-to-us-before-a-chargeback","Talk to us before a chargeback",[14,134,135],{},"If you have a billing problem or want to request a refund, please contact us and\u002For\nCreem first (see \"Contact\" below) and we will help. Starting a card chargeback or\npayment dispute instead of contacting us may result in your license being revoked,\nand we reserve the right to contest disputes we believe are not legitimate.",[34,137,139],{"id":138},"what-a-refund-means-for-your-license","What a refund means for your license",[14,141,142],{},"If a refund or chargeback is granted, the related license is revoked and Stay Green\nreturns to its locked or trial state. Continuing to use the app after a refund is use\nwithout a valid license.",[34,144,146],{"id":145},"how-refunds-are-processed","How refunds are processed",[14,148,149,150,152],{},"Purchases are sold and processed by ",[30,151,83],{},", which acts as our Merchant of Record.\nAny taxes are handled by Creem. Where a refund is granted, it is processed by Creem\nto your original payment method; the time it takes to appear depends on Creem and\nyour bank or card issuer. Creem's own terms and refund policy also apply to your\npurchase, and Creem may approve or decline a refund at its own discretion\nindependently of this policy.",[34,154,156],{"id":155},"contact","Contact",[14,158,159,160,166,167,173],{},"For cancellations and billing, use the Creem link in your receipt email. For refund\nquestions, disputes, or anything else, contact us at ",[30,161,162],{},[24,163,165],{"href":164},"mailto:support@getstaygreen.com","support@getstaygreen.com"," or\nvia ",[24,168,172],{"href":169,"rel":170},"https:\u002F\u002Fgithub.com\u002FGetStayGreen",[171],"nofollow","GitHub",", and we will help.",{"title":175,"searchDepth":176,"depth":176,"links":177},"",2,[178,179,180,181,182,183,184,185,186,187,188,189,190],{"id":36,"depth":176,"text":37},{"id":47,"depth":176,"text":48},{"id":58,"depth":176,"text":59},{"id":65,"depth":176,"text":66},{"id":76,"depth":176,"text":77},{"id":87,"depth":176,"text":88},{"id":94,"depth":176,"text":95},{"id":117,"depth":176,"text":118},{"id":124,"depth":176,"text":125},{"id":131,"depth":176,"text":132},{"id":138,"depth":176,"text":139},{"id":145,"depth":176,"text":146},{"id":155,"depth":176,"text":156},"When Stay Green purchases can and cannot be refunded, and how to cancel.","md",{"updated":194},"2026-06-23",true,"\u002Frefunds",{"title":5,"description":191},"refunds","gYvUomCKSZ2-xgShzcgx2fFJz1nHbaKO5gBfvih9DtI",1782859941760]