Frequently asked questions
Short, friendly answers to the things people ask most. Still stuck? Reach out via GitHub and we'll help.
Platform support
Does Stay Green work on Windows?
Yes. Stay Green for Windows is available now for Windows 10 and 11 (x64): grab the installer from the Download page. It has the same core features as the Mac app: keep-active nudges, keep-screen-awake, work-hours schedules and meeting awareness. Your license key works on either platform (one device per key for subscriptions, whether it is a Mac or a PC).
Keeping Teams & Slack green
How do I keep my Microsoft Teams status green?
Install Stay Green on your Mac or PC and turn it on. It quietly resets the system idle timer, so Microsoft Teams keeps showing you as green and Available while you read, think or take a call, only when you're actually idle. Because it works at the system level, the same nudge keeps Slack, Zoom, Discord and other chat apps green at the same time.
Is Stay Green a mouse jiggler?
It's a smarter, invisible alternative. Instead of physically moving your cursor around the screen, Stay Green synthesizes one harmless keypress (F20 by default, which does nothing visible) and a zero-distance mouse move to reset the idle timer. Nothing jumps around on screen, there's no USB dongle, and it auto-pauses outside your hours.
The free trial
Is there a free trial, and how long is it?
Yes. Every download comes with a 14-day free trial, with no card and no account needed. Just open the app and the trial starts automatically.
What happens when the trial ends?
The keep-active features pause: Stay Green stops nudging the idle timer, so you'll drift to "Away" like normal. The app stays open in your menu bar with a Subscribe button, and software updates keep working. Subscribe (or enter a license key) and everything switches back on instantly. Nothing is deleted, and your settings stay put.
Can you remind me before my trial ends?
Yes, if you'd like. Pop your email into the reminder box on the download page and we'll send a few setup tips right away, with a Yes, remind me button. Tap it and we'll send one heads-up the day before your trial ends. That's it, no newsletter, and every email has a one-click unsubscribe. It's completely optional: the trial works the same without it. See the Privacy Policy for what we store and when we delete it.
License keys
How do I enter my license key?
Open the Stay Green menu from your menu bar, choose Enter license key, and paste the key from your purchase email. The app activates this Mac and you're set.
It says my license hit its device limit. What do I do?
Licenses are single-device - one Mac or PC per key. If you've moved to a new machine, or are setting one up alongside an old one, free the seat first: on the device you're leaving, open Stay Green and choose Deactivate this Mac (or Deactivate this PC on Windows). That releases the key so it can activate on the new device. No longer have the old machine handy? Get in touch and we'll reset it for you.
How do I move Stay Green to a new Mac?
It's self-service. On your old Mac, open Stay Green and choose Deactivate this Mac (this frees the single seat). Then on your new Mac, download Stay Green and enter the same license key to activate. The same key follows you - no need to buy again.
Is it safe and allowed?
Is this against my company's rules? Is it safe?
Stay Green is intentionally minimal. It synthesizes one harmless keypress (the F20 key by default, which does nothing visible) plus a zero-distance mouse-move - the same kind of input macOS sees when you move the mouse - to reset the system idle timer. It reads nothing, logs no keystrokes, and never looks at your screen. That said, whether to run it is your call: check your own workplace policy if you're unsure.
Does it work with Teams and Slack, Zoom, Discord?
Yes. Stay Green doesn't talk to any specific app - it resets the system idle timer, so one nudge keeps every presence-aware app active at once: Teams, Slack, Zoom, Discord and others all stay green together.
Billing, refunds & cancellation
How much does it cost?
Three options, every feature included in all of them: €1.99 a month, €12.99 a year (save 45% compared with paying monthly), or €29 once for a lifetime license with no subscription. Every plan covers one device at a time, and every download starts with a 14-day free trial, no card needed. See pricing.
Is there a lifetime option?
Yes. €29, paid once, keeps Stay Green active on one device for good, including updates. It is a good pick if you would rather not have another subscription.
Can I get a refund?
Because every download comes with a 14-day free trial that unlocks every feature, purchases are non-refundable once you subscribe or buy a lifetime license: you can try Stay Green completely, at no cost and no risk, before you pay a cent. We'll still make things right for genuine issues like a duplicate charge, a payment you didn't authorize, or a defect we can't fix. The full details are in our Refund Policy.
How do I cancel?
(A lifetime license has nothing to cancel: it is a single payment.) Subscriptions can be cancelled anytime, and you don't need your purchase email. Go to Manage subscription, enter the email you bought with, and you'll get a secure link to manage or cancel (it also shows your license key). Cancelling stops future charges, and your access stays on until the end of the period you've already paid for. There's no partial refund for the remainder of a period, so you keep what you've paid for until it runs out.
I'm in the EU. What about the 14-day right to cancel?
Stay Green is digital content that starts working the moment you activate it. By buying, you ask for that immediate access and agree that you give up the usual 14-day withdrawal right once it starts. That's exactly why we offer the free trial: so you can decide before you pay. See the Refund Policy for the details.
Your data
Where's my data?
On your Mac. Nothing leaves it except a software update check and licensing requests. Licensing sends a one-way salted device hash (which can't be reversed to identify your Mac), your license key, your Mac's hostname, and the app version - nothing about what you do. See the Privacy Policy for the full breakdown.